Error Codes - 22006 and 15000 (Unable To Initialize Encoder On Your Server)

Error Codes - 22006 and 15000 (Unable To Initialize Encoder On Your Server)

This is an issue on the host's PC. Below are the things that can cause it.

The graphics card doesn't support hosting

This is the most common cause. Check the compatibility list and ensure yours is supported before trying anything else.

Drivers aren't up to date

Ensure your graphics card drivers are up to date.

AMD APUs: You can't handle high resolutions

This is a limitation of some AMD APUs. You can try lowering the resolution of the stream in your hosting settings to 1280x800 or lower (not through Parsec; do it directly through Windows' settings).

Something else is using your encoder

Disable/close NVIDIA Shadowplay, Xbox DVR / Game barVNC or other game streaming apps and, then see if that fixed it.

Cloud machine issues

Cloud machines purchased on parsecgaming.com

If you updated the graphics driver incorrectly, you'll need to delete this machine and recreate a new machine to repair this problem. Check out this guide on updating the GPU drivers.

If it happens every time you make a new machine, or you never updated your graphics drivers in the machine, or you have some stuff on the machine you can't afford to lose, make a support ticket and we'll do our best to help (it may take 24 hours).

Cloud machines purchased from other providers

You're either attempting to use a instance type that doesn't include GPU/hardware encoder support, or your GPU drivers are not correctly installed.