Payment Issues - Reasons Why Payments Are Rejected

Parsec has very strict rules on payment processing. Unfortunately, the world is full of people trying to scam internet businesses, and we have to protect ourselves. This is especially important because we do not make a profit on the cloud gaming machines we rent. With that in mind, we restrict payments based on a lot of criteria. Parsec does not touch the credit card processing. Everything is handled by Stripe.com.

INCORRECT INFORMATION

This is pretty self-explanatory. If you enter the wrong information about your credit card (CVC, expiration date, address, etc...), you will be rejected. Sometimes, your charges will be held pending by your bank, even when you fail to provide the correct address. These pending charges may last up to 2 business days. Since your bank told Stripe that you provided the wrong information, they will not honor the charge, and we will not credit your account in Parsec.

*Important - if you're being asked for a Zipcode or for information that doesn't make sense for your country, it's likely that Stripe is unable to recognize the country of origin of your credit card. This happens sometimes when you have a Chrome/Firefox extension that inhibits Stripe's software.

ADDING TOO MANY CREDIT CARDS TO YOUR ACCOUNT

Fraud is typically done by people who add lots of credit cards in succession to test if they work. If you have added too many credit cards in an hour, during a day, or over the lifetime of your account, you will be blocked from adding new cards or making new charges. If you've added too many for an hour, you'll be blocked for an hour, too many in a day, you'll be blocked for a day, too many during the lifetime of your account, and you'll be blocked forever. Please note, adding credit cards and deleting them, still counts as adding a credit card to your account, even if you're adding the same credit card twice.

USING THE SAME CREDIT CARD ON MULTIPLE ACCOUNTS

If you have more than one account at Parsec or are lending a credit card to a friend, this will cause us to reject the credit card on the new account if a charge was made recently on a separate account. We do this to prevent people from creating multiple accounts and charging them with the same stolen credit card.

ADDING MORE MONEY TO YOUR ACCOUNT WHEN YOU ALREADY HAVE A LOT OF MONEY IN YOUR BALANCE

One way fraudulent accounts were using Parsec was to add a ton of money on a credit card all at once to their account. Your account is now locked if you have a certain balance on Parsec, so you can't add 100s of dollars to the same account.

USING AN ANONYMOUS IP OR VPN

People committing fraud like to use anonymous IPs or VPNs to hide their traffic and location. There are plenty of legitimate reasons for using a VPN or anonymous IP, but if you're doing that when trying to make a purchase on Parsec, we block you.

TOO MANY FAILED ATTEMPTS

If you've failed to make a successful charge several times in one hour or during one day, your account will be blocked from making a payment for 24 hours from the last failed payment attempt.