Guest Access to a Team for Events, User Research, and More

When people should have temporary access to a computer within your team you can use the Guest Access feature instead of adding them to the team.

How guest access works

Through the Guest Access feature you can schedule a time window, up to 5 days long, during which a guest can connect to a dedicated machine. When you create the invite the guest receives an email containing:

  1. An invite message
  2. An explanation how Parsec works
  3. The time window during which they can connect
  4. The link they will use to connect
  5. A configurable message from you

15 minutes before the invite becomes valid the guest receives a reminder window.

Pricing

Guest access is paid for with Guest Credits.

Credits must be bought before sending invites and can be purchased in specific amounts or in a discounted bundle. If you need a large number of invites please contact the sales team.

Each guest invite consumes one credit. If the invite is cancelled or unused the credit is refunded.

Configuring computers for guest access

Guest invites allow one specific Parsec account to connect to one specific computer. To be able to send an invite to a computer two conditions must be met.

1. The computer must be online
To be able to send the invite the computer must be online. After the invite has been sent you can take the computer offline, as long as it is brought online again for the invite access window so that the guest can connect to it.

2. The administrator that will send the invite is logged in to Parsec on the computer
Administrators can only send invites to computers on which they are themselves logged into Parsec. If multiple administrators need to send invites to the same computers we recommend using a shared service account.

WARNING:
The invite is not technically to a computer, but instead to a Parsec administrator account running on a computer. If you log out or switch account after the invite was sent, but before it was used, the invite becomes unusable.

Sending Guest Invites

When logged in to the Parsec for TEAMS administrator dashboard and viewing the Guest Access page you will see all computers on which Parsec is running with the same administrator account.

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To send an invite to a computer select Invite Guests.
The invite is configured in a 3-step modal. 

1. Configure invite

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Emails
Who is the invite for? Invites are one user to one computer, but you can enter multiple emails at once if they should have simultaneous access to the computer, which will result in multiple invites. Only the Parsec account(s) with matching emails will be able to use the invite.

Schedule
The time window during which the guest can connect to the computer. An invite can be valid for a maximum of 5 days. During this time window the invite can be used multiple times. Once the time window expires the guest is automatically kicked. 

The time window is set in the selected time zone. This time zone is also used when communicating the time window to the guest.

The end time can be updated any time, the start time can be updated until a guest has used the link. When updating the time window an email will automatically be sent to the guest notifying them of the change.

Permissions
Permissions determine what peripherals the guest will be able to use when connected to the computer. Permissions can be edited at any time but if the guest is already connected updated permissions will not apply until the guest disconnects and reconnects.

2. Customize email

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Title
Used in the invite email in the format "You've been invited to connect to <Event Name> through Parsec!". 

Message
This message will be inserted at the end of the invite email. This message must be plain text, HTML is not supported.

3. Confirm

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One credit is used for each external guest. Inviting existing team members is free. The credits are deducted when the link is scheduled. If the link is canceled or unused the credit is refunded.

Guest access coordinators

Team owners can give team members guest coordinator permissions through the Groups & Members page. Guest access coordinators can:

  • View the Guest Access page
  • See the teams Guest Credit balance
  • Use Guest Credits to schedule invites to their own computers (where the same account is logged in)
  • Edit/cancel invites
Guest access coordinators can not purchase Guest Credits or download the transaction history.
Exporting transaction history

The team owner can export a transaction history csv from the Guest Access page that contains all events that credited or debited Guest Credits. For each event it lists:

  • The reason for the credit/debit
  • The email of the administrator who created the invite or purchased credits
  • The email of the guest (when applicable)
  • The timestamp of the event
Testing Guest Access

To test the feature you can send invites to yourself or other team members for free. Some caveats when sending invites to yourself:

  1. You can connect through the link but the time window is ignored since you can always connect to yourself
  2. You will always have full permissions since you're connecting to yourself